NCC Conciliation Service

A free service for customers of NCC members

The scope of the National Caravan Council’s powers

The NCC Conciliation Service aims to restore communications between parties in dispute in order to enable them to resolve their differences. It does not attempt to mediate, arbitrate or make a judgement on the issues presented, as we have no legal remit to do so.

Please also be aware that we are unable to offer conciliation where one or more of the following situations arises in any dispute or matter of difference involving:

• a company not in membership of The National Caravan Council or National Park Homes Council

• pitch fees

• a manufacturer's warranty

• something already being dealt with by another trade association in the caravan or park home industry

• an issue which is currently being dealt with by criminal law or already in progress under civil law including the Sale of Goods Act, or

• something where you have sought or are seeking legal assistance.

In order to request conciliation, please click on the request below and download a form.

Advice letter
Conciliation form